Overview

• People Operations handled IT tasks without an IT background, including ordering, tracking, and troubleshooting devices.

• IT setup and support depended on manual instructions and ad hoc help, especially when issues came up.

• With deeploi, Planet A Foods centralized IT support and automated key onboarding steps while improving their sense of security.

Managing devices and support without IT expertise

IT Challenge

At Planet A Foods, Silke, Office Manager, takes on several responsibilities across People and Culture, including IT. She handled device ordering, laptop handover for new employees, and first-level support, despite having no formal IT background.

Before deeploi, laptops were ordered from different vendors and tracked manually in a personal file. Whenever something did not work, colleagues turned to Silke for help. Devices had to be collected, reset, and prepared again for the next person. Especially with interns joining and leaving regularly, this would take up a lot of time. As she puts it: “IT problems were always the biggest challenge for me. Figuring out what was wrong, where it came from, and why things happened.”

As the company grew, the manual effort increased. At the same time, Planet A Foods wanted to ensure their IT security was handled in a structured and professional way. Rather than continuing to manage these topics internally, the team decided to look for a solution that would simplify and automate IT operations. This led them to bring in deeploi as an external IT provider.

Automating IT onboarding and support with deeploi

Solution

Planet A Foods brought in deeploi to make IT easier to manage and to simplify how new employees get set up. Today, new starters receive their laptop and the required software is installed automatically. The company now benefits from:

Onboarding workflow support. Silke and her colleague submit the needed employee data in the HRIS, and deeploi handles the all setup steps that follow automatically. This reduces back and forth and makes onboarding more consistent, especially when new devices are used.

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Expert IT support. IT issues now go directly to deeploi, so Silke is no longer the first stop for troubleshooting. The team benefits because problems get handled by the team of experts instead of being solved ad hoc internally.

Automated software installs. Standard tools are installed automatically through “software bundles” (predefined sets of apps each employee needs). New joiners start with everything set up on their laptop, while People Operations no longer has to guide every installation step manually.

Device management for Mac and Windows. deeploi supports both Apple and Windows laptops, which helps Planet A Foods provide the right device for each employee while keeping management centralized.

Improved security confidence. With deeploi in place, Silke knows the system is secure. This reduces uncertainty and makes it easier to rely on a structured IT setup.

Fast onboarding, expert support & easy device overview

Outcome

With deeploi, Planet A Foods reduced the amount of IT work sitting with People teams and made onboarding easier to run at scale. Support became efficient for employees, while Silke regained time for core People and Culture responsibilities.

• IT Onboarding time per new hire was reduced by 75%, thanks to deeploi automation.
• Weekly IT time savings of around 20%.
• Already 50 onboardings supported with deeploi.
• IT help for the team dropped from a few hours per week to almost nothing, with issues routed to the help desk.

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About Planet A Foods

‍Planet A Foods is a Munich-based foodtech company reinventing chocolate by creating cocoa-free, sustainable alternatives for the food industry.