How GRANIT reduced IT time by 98% with deeploi

Overview

• The team was managing IT internally with help from a freelancer, handling support requests, device issues and emergency fixes.

• A sudden device crash highlighted the business risk of having no IT partner.

• With deeploi, the team now enjoys seamless device setup, real-time support and full IT confidence.

IT Challenge

When Tim Kantaut founded GRANIT Projektmanagement, a fast-growing project consultancy in Munich, IT responsibilities naturally grew alongside the team.

"We started like many others. I was alone, then we were three, then ten. We all have laptops, iPhones, and we didn't know how to correctly manage them."

Without internal IT, Tim became the accidental IT owner, solving technical issues on the fly while trying to run the business. Then came the breaking point: "One day I just opened my laptop — it was a big blue screen. I couldn't start it. I lost a full day trying to reinstall everything myself."

At the time, they were relying on a solo IT freelancer who couldn't scale with their growth. "It was a one-man show. He did all our IT problems, but he couldn't handle this many devices on his own."

With 10 employees managing 25+ devices, the company needed a structured solution that can help them grow without any distractions.

Solution

After evaluating 6 providers, Tim chose deeploi for one key reason: structure.

“Other companies told me to call or email them. deeploi gave us a real ticket system with clear processes and fast support. That was the dealmaker.”

Automated onboarding & device delivery. New hires now receive laptops and phones in one pre-configured package. Leadership doesn't have to spend any time guiding them through the IT setup, and new joiners can start focused, without any distractions.

"We have an easy process. I add the person, select the laptop and mobile device, it all arrives in one package, ready to start. I don’t even notice where it comes from. It just works."

Centralized ticketing system for IT support. When another blue screen hit, Tim submitted a ticket. A deeploi specialist stayed on the line, fixing the issue while Tim continued his client call. "I could stop the call with your customer support and work with my customer, then go back to the phone while he was repairing my computer remotely. That was the moment I thought – this is the kind of partner we need and can trust."

Instead of informal, unscalable support methods (long phone queues, unanswered emails, one-man freelancers), deeploi introduced a structured, company-wide ticketing system, improving issue reporting, speed and making IT help accessible for everyone on the team.

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Scalable device management & security oversight. GRANIT moved from manual oversight to a professional device management. This includes tracking, maintenance, updates and security policy enforcement — all handled by deeploi.

“I sleep better knowing someone else has an eye on our devices. Now, there are experts on the other side of the river who will solve all problems,” Tim shares.

Outcome

With deeploi, IT became structured, scalable and invisible in the best way.

• 98% reduction in leadership time spent on IT — from over a day per to 5 minutes per month.

• Zero onboarding downtime: new employees start with fully set-up devices on day one, with no manual work required.

• No more fire-fighting — every employee logs issues via the ticket system, reducing disruption and unplanned work for management.

• Full visibility and control over 25+ devices reducing operational risk through structured device management and real-time support access.

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About GRANIT Projektmanagement

GRANIT Projektmanagement is a Munich-based consulting firm specializing in infrastructure and construction project delivery. With a team of 10+ experts, they support clients across Germany in planning, execution, and control.