75% more efficient IT onboarding workflow for buycycle

Overview

• Manual device ordering and troubleshooting were eating up valuable time for the Senior People Operations Manager.

• Onboarding was time-consuming and error-prone due to manual steps and tool setup.

• With deeploi, everything IT-related (from device delivery to Google Workspace setup and other tasks) is now automated and under control.

IT Challenge

As Senior People Operations Manager at buycycle, Madeleine Iamundo was responsible for everything from pre-onboarding to offboarding, and all the IT coordination in between. Without dedicated IT support, she found herself ordering devices, managing returns, and googling tech solutions when problems came up.

"The biggest challenge was device management. When employees reported technical issues, I was often the first point of contact and usually had to troubleshoot by looking things up online," remembers Madeleine.

Every hour spent on IT troubleshooting was time taken away from strategic people initiatives. And as buycycle grew, so did the complexity – more tools, more devices, more onboarding steps.

Solution

Partnering with deeploi transformed buycycle’s IT operations, turning a previously manual and time-consuming workflow into an automated, scalable system:

Onboarding & repetitive task automation. Tasks like account creation, tool provisioning, and device ordering were once handled manually – often causing delays or inconsistencies. With deeploi, these steps are now fully automated, saving time and ensuring a smooth experience for every new hire.

“deeploi has really streamlined the smaller, time-consuming tasks, like creating a Google Workspace account, sending Slack invites, and managing device ordering,” shares Madeleine.

Seamless HR Tool integration & device ordering. Once a new employee is added to buycycle’s HR system and the required device is selected, deeploi handles the rest from software installation to delivery and automatic setup.

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Real-time human support. When something goes wrong, deeploi’s support team is on hand immediately, solving issues fast and keeping work moving.

As Madeleine remembers: “One of our employees had a pop-up that made it impossible to work. We submitted a support ticket, made a quick call, and the issue was resolved within five minutes. That kind of responsiveness really stands out.”

Outcome

With deeploi, buycycle turned IT from a bottleneck into a reliable, scalable process:

• Onboarded 50 employees smoothly with zero IT delays.

• Onboarding setup time reduced by 75%

• Reduced manual coordination by 50%.

• Lightning-fast IT support with average response time under 15 minutes.

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About buycycle

buycycle is an online marketplace for pre-owned bikes, connecting riders with trusted sellers across Europe.