90% fewer support tasks for logen.ai's CTO & Co-founder

Overview

• logen.ai's CTO & Co-founder, Ludwig Sickert, was juggling technical delivery, internal IT and sysadmin duties while handling IT support interruptions.

• New employee onboarding required full-day supervision from both founders, filled with checklists, troubleshooting and account setups.

• With deeploi, IT became structured and streamlined: devices are pre-configured, support is offloaded, and onboarding runs without founder involvement.

IT Challenge

As Co-founder and CTO of logen.ai, Ludwig was not only responsible for technical delivery and infrastructure but also for every aspect of internal IT – from device setup to support requests.

“People would just come to me in person or write on Slack like, ‘Hey, this isn’t working.’ And I already had a full day without those things,” Ludwig says.

Onboarding new employees was also resource-heavy. New hires got checklists and spent some time manually installing tools, requesting access, and waiting for accounts – with founders sitting beside them, supporting through the process.

“The first day was usually just spent with me or my co-founder sitting beside the new joiner, troubleshooting permissions and creating accounts,” Ludwig remembers.

In a 10-person team where most employees are developers, that kind of hands-on setup doesn’t scale. Devices were tracked in Excel. IT requests showed up as Slack pings. And when something broke, Ludwig had to figure it out himself.

It worked in the early days, but as the team grew, the cost of context-switching and manual admin was getting harder to justify. IT needed to grow up without becoming a distraction.

Solution with deeploi

Here’s how deeploi transformed logen.ai's IT setup with one seamless rollout:

Automated device provisioning. New hires receive MacBooks that are configured before they open the lid – security policies, user accounts, and essential tools already in place. There’s no manual configuration required.

Application bundles. Instead of managing checklists or installing tools one by one, logen.ai now uses pre-defined software bundles in deeploi. Each role gets exactly the tools it needs – automatically and without manual tracking. "I used to track everything in Excel, now I just set up bundles, and it’s done," Ludwig said.

Streamlined onboarding. Onboarding no longer requires the founders to sit next to new hires and walk them through the process. The laptop arrives ready to work.

Dedicated IT support. Employees can now submit IT requests directly to deeploi instead of Ludwig.

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Centralized device management and security. All laptops are registered and monitored in one place. If a laptop is lost or an employee leaves, Ludwig can trigger a remote lock or wipe to protect company data.

Outcome

Switching to deeploi led to a measurable reduction in operational overhead, and gave logen.ai's leadership time back to focus on building product and team.

• 85% reduction in onboarding time, significantly reducing hands-on involvement from the founders.

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• 90% drop in IT support workload for the CTO. Support requests now go directly to deeploi.

• More time for strategic projects instead of device setup, troubleshooting and manual admin tasks.

• A professionalized IT foundation. With secure provisioning, centralized management, and consistent setups in place, logen.ai is equipped to support growth without added complexity.

• A stronger onboarding experience for new hires. "Our new joiner said it was much more professional than what he’d seen at bigger companies."

• Secured offboarding processes. “Knowing we can just click a button to reset a device gave us real peace of mind.”

About logen.ai

logen.ai builds AI and Natural Language Processing solutions tailored to the needs of customer service teams.