Overview
• Managing IT in-house created bottlenecks, especially around onboarding and device security.
• Lack of streamlined help desk support led to slower resolution times and workflow inefficiencies.
• deeploi’s IT-as-a-Service streamlined onboarding, MDM and patch management, bringing peace of mind and agility to daily operations.
IT Challenge
features & creatures, a creative agency specializing in moving images and digital storytelling, was growing, and their IT processes needed to evolve accordingly.
Florian Hattenkofer, CTO, faced challenges with manual onboarding, maintaining consistent device security, and handling day-to-day tech support. Tasks that were time-consuming and could be streamlined through automation.
“Everybody’s coming to me when their printer isn't working, things that I wished didn’t have to be my focus,” Florian recalled.
In addition, the absence of centralized device management made it challenging to enforce updates and security policies consistently, creating potential compliance gaps.
Solution with deeploi
Partnering with deeploi introduced significant improvements, enhancing IT security, compliance and overall efficiency. deeploi provided:
• Seamless Mobile Device Management: Full integration with Apple Business Manager enabled remote device setup, app management, encryption enforcement, and the ability to lock or wipe devices if lost or stolen.
• Effortless Onboarding: An automated workflow ensured new hires were fully set up from day one, eliminating manual tasks and freeing Florian’s time.
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• Rapid support: Instead of IT requests piling up internally, employees now had fast, reliable help desk access with deeploi.
Florian also appreciated how smooth and user-friendly the new system was: “I can tell my team in tomorrow’s meeting how to enroll, and they can basically do it on their own without any major issues.”
Outcome
With deeploi, features & creatures turned IT from a pain point into a strength:
• MDM provided full control and visibility, critical for enforcing macOS updates and ensuring secure devices.
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• Onboarding and offboarding became simple, standardized processes, even across remote teams.
• Help desk frustrations disappeared thanks to deeploi’s rapid, reliable support within 12 minutes.
• Florian gained peace of mind, knowing deeploi monitored enrollments and flagged anything that needed attention.
“It’s great when someone has an issue and you can just say “Please call deeploi, they will fix it in about five minutes” and then it’s done,” Florian shares.
About features & creatures
features & creatures is a German agency specializing in moving images and digital storytelling. Their expertise spans film production, livestreaming and video management consulting, creating cinematic and interactive experiences for brands across industries.
features and creatures
• Security compliance boosted with full device visibility, patch management and MDM enforcement.
• Employee onboarding was reduced to minutes with a standardized, streamlined process.
• IT support response time cut to under 12 minutes, resolving issues swiftly and reliably.
