80% less manual IT work for DONE!Berlin

Overview

• IT felt like a friction point: slow response times for IT support, manual processes and no transparency.

• Onboarding and device setup required hours of coordination across different tools and people.

• With deeploi, IT became smooth, structured, and proactive, enabling fast, secure operations.

IT challenge

For Marie Kanellopulos, Managing Director at DONE!Berlin, ensuring the company runs efficiently is part of the job – from people and culture to IT. But before working with deeploi, technology often slowed things down.

“IT often felt like a constant friction point,” she recalls. “Small issues could take days to resolve, and onboarding a new team member meant chasing devices, logins, and approvals across multiple tools.”

Their People team coordinated with external partners and internal operations to make sure devices were ready, access granted, and security standards met. However, the setup felt fragmented.

The main challenges were:

• Slow response times. Small issues could take days to be resolved.

• Too much manual coordination. Onboarding involved chasing devices, logins, and approvals across multiple tools.

• Lack of transparency. Unclear pricing and no real-time overview of tickets or devices.

• Complexity. Every system update felt like a new mini-project.

Solution

With deeploi, DONE!Berlin gained time, structure, and – most importantly – peace of mind. The team became more productive, and IT finally became something that worked for them.

Centralized platform for all IT operations. Devices, users, access rights and support tickets are now managed in one place. “It gives us clarity and control without extra coordination,” Marie shares.

Automated onboarding and offboarding. Once a new team member is added, deeploi takes care of everything: device setup, software installation, security configuration.

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Proactive and personal IT support: deeploi’s support team responds within 15 minutes, monitors and solves issues quickly, typically within a few hours, if the issue is complex, and provides proactive advice to keep systems up to date and secure.

Mobile device management with integrated security: All devices are managed via MDM with enforced security policies and automatic updates, eliminating manual tracking and reducing risk.

Outcome

• Manual IT coordination reduced by at least 80%.

• Onboarding time dropped from 3 hours to 10 minutes.

• Support issues resolved within a few hours – compared to several days before. With a response times of 15 minutes.

• Predictable costs and improved productivity make the setup far more efficient overall.

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About DONE!Berlin

DONE!Berlin is a boutique HR and people & culture consultancy offering on-demand talent, operations and interim leadership services for growing companies.