IT support for Everyone, in Real Time
Every employee gets access to expert support. Fast, friendly, and actually helpful.
200+ companies already trust deeploi
From innovative startups to long-established businesses
Less Noise, More Focus
We take over IT support end to end, so HR, IT and teams are not constantly interrupted by recurring IT issues.
Fast Support from IT Experts
Whether it’s a quick fix or a big decision, our team’s ready to jump in with answers, guidance, and zero delays.
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IT support that never
sleeps
Sam, our AI IT support agent, answers IT questions instantly and takes action directly in your workspace and on your devices. When a problem is more complex, he passes it straight to our support team.
Unlimited IT Support
Submit as many requests as you like through our IT ticket system, with no additional costs or hidden fees.
IT support that takes the load off your team.
Leave IT to the Experts
Peace of Mind, Powered by Proactive IT Support
We continuously monitor your IT setup and step in before issues disrupt operations, resulting in lower downtime and less stress for your teams.
30-Minute Response Time or Less
Every issue matters. We guarantee a response within 30 minutes to keep downtime to a minimum.
Software & App Support
We handle troubleshooting for all tools, apps, and software solutions reliably through our IT service desk.
Hardware Diagnostics & Support
We diagnose hardware issues immediately and coordinate repairs or replacements directly with the vendor.
More Time and Focus
with deeploi IT Support
Borisgloger spends 80% less time on IT tickets
- 80% reduction time spent on IT tickets.
- Reduced the volume of critical IT requests.
- No more stressful emergencies.
With deeploi, Wilderness International resolves IT issues in 10 minutes
- 70% less time spent on IT troubleshooting.
- Response times for IT issues dropped from days to 10 minutes.
- Enhanced security compliance, with proactive updates and expert guidance.
Twice as much time for RECUP's internal IT team
- Reduced IT support time by 50%, delegating all second level IT support to deeploi.
- Streamlined software rollouts and access permissions, significantly cutting support requests.
- Improved overall employee satisfaction with IT support, scoring 4.5/5 on their annual happiness survey.
As seen in
Questions? We’re Here to Help.
Sam is deeploi's AI IT support agent, and your first point of contact for IT support. Sam is available 24/7, answers instantly, and goes well beyond simple questions: Sam can take action directly in your workspace and on your devices, for example suspending users, managing group memberships, adjusting mailbox access, or reading live device data via MDM.
Importantly, Sam works under the same strict approval process as our human support team. Sam won't take any action without sign-off from your IT owner, so you keep full control. For more complex problems, Sam hands over seamlessly to our team of IT experts, who respond within 30 minutes.
Very fast. Our contractually guaranteed response time is 30 minutes (SLA). In practice, we're much quicker: our IT support team responds in 12 minutes on average. For simple requests, Sam, our AI IT support agent, answers instantly. That means IT problems won't slow your team down. Whether someone can't access their account or a critical system issue comes up, someone takes care of it, and quickly.
At deeploi, you can reach IT support through several channels, so pick whichever is most convenient for your situation.
For 24/7 instant help, create a ticket and Sam, our AI agent, responds right away. Sam doesn't just answer questions, he can also take action directly in your system, with no waiting time. For more detailed requests, you can also reach us by email or, for urgent cases, by phone. Support is available in German and English, and every request is logged, prioritized, and tracked through to resolution.
deeploi's IT helpdesk handles all the requests that come up in everyday work:
- Software and app support: troubleshooting for the tools and applications you use every day
- Hardware diagnostics: identifying device issues and coordinating repairs or replacements directly with the manufacturer
- Access and accounts: password resets, locked accounts, and permission questions
- Proactive maintenance: updates, patches, and security configurations, so problems don't arise in the first place
- AI support from Sam: Sam handles standard requests instantly, and goes further than that. He can manage users in the workspace, adjust mailbox and group access, and read live device data via MDM. All actions happen only with sign-off from your IT owner.
Yes, absolutely. deeploi's IT support is designed so that anyone can use it, regardless of technical background. You won't run into jargon or complicated ticket forms. You describe your problem like you would in a normal conversation, and Sam or an IT expert takes care of the rest.
This matters especially in companies without a dedicated IT person, where HR, office management, or leadership handle IT requests on the side. With deeploi, that's no longer necessary: every employee can turn directly to Sam or the support team. IT is no longer an extra task on your to-do list.
For most SMBs without their own IT department, an external IT provider is the better choice. An in-house IT hire costs €55,000 to €67,000 per year on average, and never covers every area: cybersecurity, device management, helpdesk, and compliance all at once are almost impossible for one person to handle.
External IT service platforms like deeploi bring together the know-how of an entire team, offer guaranteed response times, and scale with your company. Instead of fixed costs, you pay a transparent price per user. deeploi customers save up to 75% compared to traditional IT providers, with better service and faster response times.
No. With deeploi, you make as many requests as you need, with no extra costs or hidden fees. Our model is based on a transparent flat price per user, not on hours or ticket quotas. This has a real effect: your team asks for help when something's wrong, instead of looking for workarounds or ignoring problems. The result is IT that works, with fewer interruptions and more productivity.
