IT support for Everyone, in Real Time

Professional IT support takes the pressure off you and your team by removing the need to deal with technical issues alongside your core business. Instead of losing valuable working time to password resets, software errors, or device troubleshooting, you can focus on what actually drives your company forward.
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In practical terms, this means an IT partner:

• Proactively monitors your systems
• Carries out updates and patches
• Identifies issues before they disrupt daily work
• Provides fast help during acute incidents, keeping downtime to a minimum

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This is especially valuable for growing companies without an in-house IT team, as it brings predictability and helps avoid hidden costs caused by inefficient processes or security gaps.
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With deeploi, you also benefit from a hybrid model: our modern platform automates routine tasks such as device management and software rollouts, while our team of experts provides personal support for more complex issues. Customers like borisgloger were able to reduce the time spent on IT tickets by 80%.

Our IT support covers both everyday and more complex technical challenges that occur in modern companies, including:

• Software and app support: We handle troubleshooting for your daily tools and applications.
• Hardware diagnostics: In case of device issues, we identify the root cause and, if needed, coordinate repairs or replacements with the manufacturer or our procurement partners.
• Access and account issues: Password resets, locked accounts, or permission questions are resolved quickly and easily.
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In addition, we proactively manage updates, patches, and security settings, which helps prevent many issues from occurring in the first place.

This decision depends on several factors, but for most small and medium-sized businesses, working with an external IT partner offers clear advantages.
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Hiring an internal IT position not only means salary costs averaging between €55,000 and €67,000 per year, but also ongoing expenses for training, tools, and coverage during vacation or sick leave. On top of that, a single IT admin cannot realistically cover all specialist areas such as cybersecurity, cloud management, and device management at the same time.
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External IT providers bundle the expertise of multiple specialists, offer guaranteed response times, and scale alongside your company. Instead of fixed personnel costs, you only pay for the services you actually need, with full cost transparency.
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At deeploi, we combine the best of both worlds: you get an all-in-one platform for automated IT management and personal support from real IT professionals. The result is up to 75 percent lower costs compared to traditional IT service providers, along with an IT setup that scales with your business.

Fast response times are essential to ensure IT issues do not disrupt business operations. At deeploi, we contractually guarantee an initial response within 30 minutes (SLA). In practice, we are much faster: our average response time is just 12 to 15 minutes.
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For you, this means that whether a critical system issue occurs or an employee needs help with an application, our team is there immediately.
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Customers like Wilderness International reduced their IT response times from several days to an average of 10 minutes. Time that can now be spent on their actual mission.

Remote IT support means you receive help with IT issues without anyone needing to physically come to your office. At deeploi, you can submit your request via the platform’s IT ticketing system, by email or by phone. Our support team analyzes the issue and resolves it, often within just a few minutes.
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What makes deeploi particularly effective is the combination of an intelligent platform and personal expertise. Our platform dashboard monitors all devices and system statuses in real time, allowing us to proactively identify issues before they disrupt daily work. In addition, our platform features enable fast remote problem resolution:
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• Mobile Device Management (MDM): Central control and configuration of all devices
• Remote Lock and Wipe: Securing lost or stolen devices through remote locking or data deletion
• Automated patch management: Operating system and third-party software updates automatically close security gaps
• Software deployment: Central installation and updates of applications across all devices
• Cybersecurity: Active threat detection to prevent attacks
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The benefits: no waiting for on-site appointments, immediate help even in home office setups, and most requests are answered within 12 minutes.

Absolutely. Our support is designed to be accessible to everyone in the company, regardless of technical background. You do not need to be an IT expert to describe your issue or get help.
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Our support staff explain solutions clearly and without technical jargon. Instead of overwhelming users with technical terms, they guide them step by step through the solution.
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This is especially important in companies without an internal IT department, where HR, office managers, or founders often take on IT tasks alongside their main roles. With deeploi, all employees have direct access to support and receive the help they need to work productively.

At deeploi, you can reach our support through multiple channels, allowing you to choose the option that is most practical in your situation.
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The fastest option is our IT helpdesk directly within the ticketing system. Requests go straight to our support team and are typically answered in less than 30 minutes. Alternatively, you can submit requests by email or phone. Support is available in German or English.
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No matter which channel you use, every request is logged, prioritized and tracked.

No. At deeploi, you can submit as many support requests as you need. Our model is based on unlimited IT support with no additional costs or hidden fees, because IT issues cannot be planned.
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Unlike many traditional IT providers that charge by the hour or sell ticket quotas, deeploi offers transparent per-user pricing. For you, this means full cost control and the confidence that you will receive help whenever an issue arises, whether it is the first or the twentieth support case of the month.
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This allows you to encourage your team to contact support whenever questions or problems arise, instead of searching for workarounds or ignoring issues. The result is less frustration, higher productivity, and an IT setup that simply works.

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