RECUP’s IT team doubles productivity with deeploi

Overview

• RECUP, Germany’s largest reusable packaging system for food service businesses, faced operational inefficiencies in IT management and sought to offload tasks from their internal IT team.

• deeploi implemented a comprehensive IT management solution for asset management, software rollouts, and file access permissions.

• The partnership created a perfect balance between RECUP's internal IT expertise and deeploi's specialized second-level support, resulting in significant time savings and improved employee satisfaction.

IT Challenge

When Florian Gandl joined RECUP as IT Operations Team Lead in 2022, he encountered a complex IT environment. "The first moment was a bit overwhelming because there were many different components in place, and we had a lot of support efforts," Florian recalls. His team faced two key challenges that required attention and resources.

The first was the software deployment process: "The biggest challenge was the software rollout. Every employee needed multiple software applications, and we had to manually grant admin rights or access remotely for each software individually, which took up a lot of time," explains Florian. This process, while necessary, required consistent effort and limited the team’s capacity to focus on more strategic initiatives.

The second challenge was the constant stream of access-related support requests. "It was always support tickets – needing access to folders, teams, or specific tools," Florian adds. The manual rights management process created a high volume of requests, which diverted the IT team’s attention from larger, more strategic tasks.

Solution

To address these challenges, RECUP implemented deeploi's Mobile Device Management solution that transformed this company’s operations through a single, unified platform. This solution provided the foundation for automating routine tasks while giving administrators comprehensive visibility and control.

The platform automated the download of software and role-specific bundles (pre-set packages of IT tools customized for different departments), ensuring employees had the tools they needed from day one without requiring setup supported by RECUP’s IT team.

"The platform is one of the best things for us as admins," says Florian.

{{quote}}

The solution extended beyond software deployment to address access management as well. deeploi implemented automated provisioning for permissions, which intelligently assigned access to department folders and teams based on employee roles. This directly targeted the second major pain point, reducing access-related support tickets.

The partnership established a clear division of support responsibilities. RECUP's IT team now focuses on quickly resolving first-level issues internally, while deeploi's specialists handles more complex second-level support tasks. This strategic distribution of work created a more efficient support system.

{{quote-2}}

Outcome

This strategic partnership led to measurable improvements across RECUP's IT operations. The automated workflows cut IT support time by half, primarily by shifting second-level support tasks to deeploi. "Now, we don't have to think about second-level support tasks anymore. With deeploi's team, we trust that our issues are in good hands," shares Florian.

The streamlined software rollouts and access management processes eliminated repetitive manual tasks and reduced support requests. With routine tasks automated, RECUP's IT team now focuses on strategic initiatives rather than repetitive administrative work.

Employee satisfaction reflects these improvements, with IT support scoring 4.5 out of 5 in the annual happiness survey. "The team is very excited to work with the combination of our internal support and the external part from your side. It's a perfect match," Florian says.

About RECUP

RECUP is a leader in Germany's reusable packaging system for the food service industry, focusing on reducing single-use packaging waste. Their partnership with deeploi demonstrates how innovative companies can achieve enterprise-grade IT capabilities through the right managed service partner.